Shipping Policy

At Derm Excellence Pvt Ltd, we prioritize getting your orders to you as quickly and efficiently as possible. Once you place an order, you will immediately receive a confirmation email detailing your purchase. Our team will then work diligently to process and dispatch your order swiftly.

Domestic Shipping (Within Pakistan)

  • Free Shipping: We offer free shipping across Pakistan, regardless of the size of your package.
  • Dispatch Time: Orders are typically sourced from our warehouse and dispatched within 48 hours (provided it is a business day).
  • Out-of-Stock Items: If an item is out of stock, you will be notified via phone call or SMS with an estimated dispatch time.
  • Delivery Partner: We collaborate with Trax to ensure reliable delivery of your orders.
  • Estimated Delivery Time: For orders outside Karachi, the delivery time is typically 2-4 business days.

International Shipping

  • Shipping Partner: For international orders, we use DHL.
  • Custom Shipping Costs: Please contact us at derm.excellence@yahoo.com for a quote on shipping costs based on your destination.
  • Address Policy: Your parcel will be delivered strictly to the shipping address provided at the time of order and cannot be redirected to an alternative address.

Unexpected Delays

While we strive to meet all delivery timelines, unexpected delays may occur. If your order has not arrived within the expected time frame, please contact us immediately. You can reach us via:

Be sure to have your order number handy when you reach out to us for a faster resolution.